Legal
Return & refund policy
Last updated August 2026. Built for unstitched lengths, cash on delivery, and Pakistan.
The short version
We cut a length for you. Change of mind after dispatch is limited. If we sent the wrong colour, the wrong metres, or a damaged parcel, we will put it right. WhatsApp photographs within 48 hours of delivery.
What you can return
Unstitched fabric, still uncut by a tailor, in the same metres we sent, if:
- the colour or variety is not what you ordered
- the metres are short of what we confirmed
- the cloth arrived stained, torn, or wet from transit
Message +92 312 2334975 with the order reference, a photo of the full length, and a photo of the packing slip or parcel.
What you cannot return
- cloth already cut or stitched by a karigar
- a change of mind after the courier has collected a signed or OTP delivery, unless we agree in writing
- shade variation that is normal for the mill lot — two blacks are not a screen hex
- marks from washing, sun, or a dhobi after the length left our hands
At the door
Cash on delivery. You pay when the parcel arrives. No card is charged on this website. If the packet is crushed or open, refuse it and tell us the same day. Once you have paid and the courier has left, we still help with a genuine defect — we just need photos quickly.
Refunds
If we accept a return, you may choose a replacement length or a refund of the amount you paid for that cloth (not a courier fee we did not charge you twice). COD refunds go by bank transfer to an account you name on WhatsApp, or as credit on a new order. We aim to settle within 7 working days of receiving the returned length, or of agreeing no return is needed.
How to start
WhatsApp is fastest. Write the variety, colour, metres, city, and what went wrong.